This policy, together with our terms and conditions and any other documents referred to, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it is treated. Using this site means that you accept of this policy as laid out below.
Information we may collect from you
We may collect and process the following data about you:
- information that you provide by filling in forms on our website www.ellelili.com (“our site”);
- if you contact us, we may keep a record of that correspondence;
- details of transactions you carry out through our site and of the fulfilment of your orders;
- details of your visits to our site including, but not limited to, traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
What do we do with your information
We use information held about you in the following ways:
- When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address;
- to ensure that the content from our site is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you;
- email marketing (through our Newsletter): We may send you emails about our store, new products and other updates;
- to carry out our obligations arising from any contracts entered into between you and us;
- to notify you about changes to our services;
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This is statistical data about the user's browsing actions and patterns and does not identify any individual.
Our site may, from time to time, contain links to and from the websites of our partners, networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We know that your information is important and value the trust that you place in us by using our site. We never sell customer information and would only transfer such information to an outside party should such a transfer be mandated by law or necessary to assist with fraud prevention.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your debit/credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by using the form on the "Contact Us" page under the subject heading "Customer Service".
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We do not store any customer debit/credit card details. All financial transactions are managed through and by PayPal.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Although no method of transmission over the internet or electronic storage is 100% secure, we take reasonable precautions to protect your personal information and to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We maintain physical and electronic safeguards in connection with the collection and storage of personally identifiable customer information. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off completely when you finish using a shared computer.
IP Address and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or mobile device. Our cookies do not store data that can be used to personally identify a user (your name, address or financial information). They help us to improve our site and to deliver a better and more personalised service.
They enable us:
- to estimate our audience size and usage pattern;
- to speed up your searches;
- to recognise you when you return to our site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.