Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.ellelili.com to you. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully before accessing or using our website or ordering any products from our site as by ordering products from our site you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may wish not to access the website or use any of our services.

Throughout the site, the terms “we”, “us” , “our” and “our site” refer to ElleLili.

Terms, “you” and “your” refer to the customer/site user and “product(s)”, “items”, “goods” and “material(s)” refer to the products on our website.

This site is owned and operated by ElleLili Ltd.

ElleLili offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Your Status

By placing an order through our site, you warrant that:

- You are legally capable of entering into binding contracts.

- You are at least 18 years old.

Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the 'My Account' area of our site.

ElleLili reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Your Conduct

You must not use our site in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changes or modified in any way.

The Contract

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please not that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product.

All orders are subject to acceptance by us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This email confirmation is not a binding acceptance of your order, it is confirmation that the order will be processed.

Our acceptance of your order comes with the dispatch confirmation which forms the contract between us. The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation.

This sale contract is valid from notification of your order being dispatched. We reserve the right to refuse an order at any time without liability.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to ElleLili Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission.

You may not modify, distribute or repost anything on this website for any purpose.

Transfer of Rights and Obligations

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods are as described by the brands. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We reserve the right to correct or cancel the order if an error occurs. Any weights, dimensions and capacities given about the goods are estimates only.

Information on ingredients used in cosmetic products appearing on this web site is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product or ingredient. If you have questions about your use of a cosmetic product, please email us for further information, review the label appearing on the product and/or consult a physician.

The state of scientific knowledge of many ingredients discussed on this website is evolving, and we periodically update the information posted on this site. The information provided on this website is neither designed nor intended to set or depict manufacturing standards concerning products.

We make no warranties or representations of any kind as to any of the information posted or contained on www.ellelili.com. By using this website and the information herein, you do so at your own risk. The information contained on www.ellelili.com is provided on an "as is" basis.

ElleLili Ltd hereby disclaims all warranties, express or implied, including, but not limited to all warranties of merchantability, fitness for a particular purpose, and/or non-infringement.

ElleLili Ltd will not be liable for any damages, whether direct, incidental, consequential or punitive damages, arising out, use of, or inability to use information posted on www.ellelili.com.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Damage To Your Computer

We take measures to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website or in respect to the purchase of any goods hereunder.

Customer Service

Switching to natural beauty brands for the first time can raise a lot of questions. We are happy to help and can answer any questions or provide recommendations via email prior to purchase.

Please contact us by using the form on the “Contact Us” page under the subject heading “Product Query”.

Our products contain natural ingredients which may vary in colour and consistency. We do advise that if you suffer allergens from plants, trees, pollen or flowers do not use.

Promotions, Gift With Purchases, Discount Codes and Money Off Offers, Gift Vouchers

These are run from time to time in with the conditions below:

Discount Code and Money Off - Only one code is permitted per order and must be entered correctly in the discount code box provided at the checkout page. When entered correctly the discount code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds. The best way to keep up-to-date on our offers is via our newsletter or via our website.

When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.

Gift With Purchases - These are automatically added to your cart when your order qualifies for the offer. No other offer is valid. These are not provided if the terms of the offer are not met. Gift with purchases items are not eligible for exchange or monetary refund.

Gift Vouchers - Only one gift voucher is permitted per order and are valid for one use. Our gift vouchers cannot be redeemed for cash or spent on additional gift vouchers and can only be redeemed against products on www.ellelili.com.

If the value of the gift voucher is larger than the value of the order, we are unable to refund the balance. If the order value if higher that the gift voucher amount then the balance must be paid through PayPal.

Returned or Cancelled Order with Offers - When returning items that include a discount the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.

If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.

Offers run for a limited time and can’t be used in conjunction with any other offers. In some instances these are limited by categories and/or brands. Exclusions include: gift sets and boxes, samples and gift cards.

Offer and discount codes exclude all sale items.


All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail and notify you of the delay. You will have the option either to wait until the item is available from stock or to cancel your order.


Due to the products being hand produced to order and ensuring the potency and freshness of the products, we aim to have all orders dispatched within 3 working business days of ordering and delivered by the delivery date specified in the dispatch confirmation. If no delivery date is specified, then within 30 calendar days of the dispatch confirmation.

Delivery times and estimates are subject to receipt of an order before the daily cut-off point.

Pre-Order Products

Items can take approximately up to 2-3 weeks to produce, this can vary depending on order volumes, however we do endeavour to get your item to you as soon as possible . Once the item is ready, you will receive a dispatch confirmation email.

Ordering Errors

You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process. If you should place an order for an incorrect item please email us by using the form on the “Contact Us” page under the subject heading “Amend Order”. If the order has been dispatched you will be liable for cost of delivery to and return delivery.


The prices payable for goods that you order are as set out in our website, except in cases of obvious error, at the current rates and are correct at the time of entering information. Delivery costs will be added to the total amount due.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Our site contains a large number of products and while we make every effort to ensure the accuracy of the pricing and availability of information on the website, it is always possible that despite our best efforts, there may be occasions when these are not up to date and some of the products listed on our site may be incorrectly priced and we reserve the rights to change them without notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Postage is calculated according to the weight and size of the order and the destination. We try to ensure that this is current and accurate for the destination but reserve the rights to amend if necessary.

Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Payment for all products must be made via PayPal.

Prices shown in currencies other than GBP are indicative values based on exchange rates that are updated regularly. All transactions on the website are processed in GBP.

Payment Terms, Billing and Account Information

Your credit account will be charged for payment upon receipt of your order unless delivery cannot be fulfilled within 30 calendar days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the order and or suspend any further deliveries to you. This does not affect any other rights we may have.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same debit/credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

Delivery and Charges

Delivery Options:

- International Standard Delivery: Monday to Friday only. Please allow 7-14 working days for your delivery.

- International Express Delivery: Monday to Friday only. Please allow 3-7 working days for your delivery.

Our delivery charges are set out in our dispatch confirmations and from the delivery page on our website.

You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate, we take no responsibility for non-delivery due to an error on the order addresses.

A signature may be required on receipt of delivery.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we send you an item in error, or your item is damaged in transit.

n the event that your delivery is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date. Please note that if the product(s) is/are not delivered within 30 days of the despatch confirmation email, you are entitled to cancel the order and be refunded any amounts paid by you for that order.

Import, Duty and Customs

If you order Products from our site, based on your delivery destination, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you are responsible for ensuring compliance with all applicable laws and regulations of the country for which the products are destined and for paying for all applicable customs duties, taxes and import charges. We will not be liable for any breach by you of any such laws.

Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full of all sums due in respect of the products including the delivery charges.

Once goods have been delivered to you they will be held at your own risk from the time of receipt at the delivery address and we will not be liable for their loss or destruction.

Goods supplied are not for resale.

Acknowledgement and Acceptance

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. An acceptance of your order will take place on the dispatch of the good(s) ordered.

Refunds and Returns

ElleLili aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned and refunded which is governed by these Terms and Conditions.

You are required to notify us within 7 days of receipt of your order and arrange for its return within 14 days of receipt of your order.

Products may be returned to us:

- if you receive goods which do not match those that you ordered. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.

- If you ordered an item in error. We will endeavour to exchange the unopened, unused item for the one you require. This is at our discretion.

- If goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the goods have been damaged. You will be given the option to have the goods replaced or to be refunded through the payment method used by you when purchasing the goods.

Products may not be returned to us and refunded:

- If any goods have been made to your specifications, personalised or customised in any way.

- If any goods are liable to deteriorate or expire rapidly.

- If any goods is not in its original condition and has outer and inner damage after delivery.

- If any goods have been unsealed, used or opened in any way after delivery for health and hygiene reasons.

- If any goods which are, after delivery, according to their nature, inseparably mixed with other items.

- If any use or enjoyment that may have already had out of the goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). Please note that opening packaging does not prevent you from returning goods and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

- If the goods is a sale item (if applicable). Unfortunately sale items cannot be refunded as all sales are final. Only regular priced items may be refunded.

- If the goods is a gift card.

- Any item that is returned more than 30 days after delivery.

Goods must be returned to us in a saleable condition, in their original condition, with all documentation, unopened and unused and returned along with the original packaging (this does not apply to damaged or faulty items) within 14 days of your receipt.

All returns are at the expense of the customer. However, if you receive a product in error, we will refund shipping costs. We regret that additional costs such as gift-wrapping cannot be refunded.

Please obtain proof of posting (from your Post Office) when returning goods, as we cannot provide a refund or exchange if we do not receive the original goods back. We suggest using a recorded service to ensure safe return of the items.

We are not obliged to accept returns simply if you have changed your mind or no longer want the goods.

Upon our receipt of the returned products we will send you an email notifying you that we have received your returned item. After all returned items have been inspected and examined we will send you a further email notification of the approval or rejection of your refund. If approved, then we will process the refund due to you as soon as possible and, in any case, within 30 calendar days from the day we confirmed to you via e-mail that you were entitled to a refund.

Refunds, replacements and exchanges (where applicable) will be issued upon our receipt of the returned goods.

Refunds will be credited to the original method of payment used to purchase the product. If a refund is issued an admin fee may apply due to the cost of processing refunds with banks.

If you haven’t received a refund yet, please email us please contact us at info@ellelili.com.


You have the right to cancel your order within 7 days of receipt of your goods (with the exception of any personalised and customised items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, however the cost of shipping the item to you if incurred by us may be deducted from the refund.

You will need to notify us if you wish to cancel your contract in writing. Cancellations are only processed with a Returns Number issued by us.

If you have received the goods before you cancel your contract then you must send the unused, undamaged goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

You will not have any right to cancel a Contract for the supply of any product which is personalised or customised.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit account will be re-credited as soon as possible and in any event within 30 calendar days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Cancellation By Us

We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 calendar days of your order.


If you do not receive goods ordered by you within 30 calendar days of the date on which you received the dispatch confirmation, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you received the dispatch confirmation (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose, including credit note.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

- Under section 2(3) of the Consumer Protection Act 1987;

- For fraud or fraudulent misrepresentation; or

- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

- loss of income or revenue

- loss of business

- loss of profits or contracts

- loss of anticipated savings

- loss of data, or

- waste of management or office time however arising and whether caused by delicti (including negligence), breach of contract or otherwise, even if foreseeable;

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. You will be liable for any customs, duty or tax amount on import of goods.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


All notices given by you to us must be emailed to us. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, that such e-mail was sent to the specified e-mail address of the addressee.

Changes To Legal Notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this agreement is intended to, nor shall it confer any rights on a third party.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or with or without a request from us you send creative ideas, photos, videos, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish (including but not limited to; our website, social media and blogs), distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

- Strikes, lock-outs or other industrial action.

- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

- Impossibility of the use of public or private telecommunications networks.

- The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

- for any unlawful purpose;

- to solicit others to perform or participate in any unlawful acts;

- to violate any international, or local regulations, rules, laws, or local ordinances;

- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

- to submit false or misleading information;

- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

- to collect or track the personal information of others;

- to spam, phish, pharm, pretext, spider, crawl, or scrape;

- for any obscene or immoral purpose; or

- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ElleLili and/or including our parent/child subsidiaries, affiliates, partners, officers, directors, agents, consultants, representatives, contractors, service providers, subcontractors, suppliers, interns, employees and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some international jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless ElleLili and/or including our parent/child subsidiaries, affiliates, partners, officers, directors, agents, consultants, representatives, contractors, service providers, subcontractors, suppliers, interns, employees and licensors, harmless from any claim or demand, including reasonable solicitor and/or legal fees, made by any third-party due to or arising out of your breach of these.

Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

Our Right To Vary These Terms and Conditions

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.